Q: When I start the installer, the message “Windows protected your PC” appears and I cannot install it.

There are instances that the message “Windows protected your PC” may appear when you start the installer. This page will show you how to start the installer when the message “Windows protected your PC” appears. The display will change depending on the OS and browser you are using.

If the following screen is displayed when you run the installer, click “Detailed Information”.

Click “Run” on the next screen to launch the installer.

If the above steps do not help to resolve the issue, please contact support.

Please include the following information when making support inquiries.

A) OS details

B) Specific error details

Please let us know as much detail as possible. Sending screenshots or photos taken with your smartphone will make it easier to understand the status.